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Course Outlines
Advanced Minute Taking
Assertiveness
Communication Skills
Customer Service Skills
CV Writing and Interview Skills
Evaluating Training
Influencing Skills
Leadership and Motivation
Meeting Minutes
Meetings
Negotiating Skills
Performance Management
Presentation Skills
Problem Solving
Report Writing
Stress Awareness and Management
Team Building
Time Management
Train the Trainer
Writing Skills

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You will need the Adobe Acrobat Reader to view PDF files. Click the icon to get this free download if you do not already have it. Advanced Minute Taking

 

Advanced Minute Taking

Overview

This practical one-day course seeks to build on those areas already covered during our Meeting Minutes course. It offers practical guidance on how to influence the effectiveness of a meeting and quality of the minutes produced through the adoption of a more assertive approach to taking minutes.

This highly practical course will provide experienced minute takers with the opportunity to enhance their skills using exercises specifically designed for this purpose and receive constructive feedback.

Outcomes

At the end of this course, you will be able to:

  • identify the differences between submissive, aggressive and assertive behaviour
  • successfully influence the effectiveness of meetings through the adoption of a more assertive approach to taking minutes
  • develop a ‘Minute-taker’s Checklist’
  • clearly identify your role before, during and after the meeting
  • deal with jargon, technical language, grammar and punctuation professionally.

To support the achievement of the above, you will have the opportunity to practise and develop your practical skills using a number of small group, paired and individual exercises. You will also be encouraged to develop a personal action plan to support your continued learning back in the workplace.

Duration

1 day

Key Areas Covered

  • Review of activity following the ‘Meeting Minutes’ course.
  • A refresher session covering the ‘effective meeting’ and ‘role of the minute-taker’.
  • The ‘Minute-taker’s Checklist’.
  • Asserting your rights as a minute-taker - what is assertive behaviour and how does it differ from submissive and aggressive behaviour?
  • The impact of effective communications on assertive behaviour:
    • what is said (the words used)
    • the way it is said (the tone of voice)
    • how the person looks (the body language).
  • Techniques that can be used to support assertive behaviour:
    • being honest about what is relevant
    • sticking to the bottom line - the 'Instant Replay' technique
    • negotiation as equals.
  • Expressing ideas accurately and concisely:
    • sentences and paragraphs
    • grammar & punctuation.
  • Distinguishing the important from the irrelevant:
    • jargon and technical language.
  • Consolidating your confidence as a minute taker - exercises and feedback.

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